Counter intelligence

Retail is not for the faint-hearted. It’s always been a dynamic industry and competition is intensifying. Changing shopper habits, decreasing customer loyalty and the rise of online shopping are just some of the issues facing retailers, writes Adrian Fernandes.

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From groceries to fashion, technology to homewares, shoppers are seeking greater value from favourite brands and alternatives. This is especially true of the grocery sector. Desperately Seeking Value According to emma, 57 per cent of grocery...

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