What matters most is how consumers decide what to buy

Different purchase decisions make different demands on consumers, depending on the category, their experiences with the brand, and their personality.

8 This is strongly influenced by Rossiter and Percy’s work on low involvement/high involvement decisions, originally published in Advertising Communication Models / John R. Rossiter, Larry Percy / Advances in Consumer Research Volume 12 / 1985, but more
Chapter 3


Category is the critical element. Some buying decisions require more thought than others A low-cost (financial, time, social status, self-image) purchase decision, which has minimal long-term impact on the consumer’s life – potato chips, washing...

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